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Privacy Policy

This privacy policy, displayed on The One Stop Garden Shop website sets out how we, The One Stop Garden Shop, use and protect any information that has been given to us by you, the customer. Should we ask you to provide certain information by which you can be identified with when using this website, you can be assured that it will only be used in accordance with this privacy statement. This page may be updated from time to time and therefore we would advise for this page to be checked regularly when used.

Our stance on privacy

The One Stop Garden Shop recognise that your personal information is sensitive and private and will therefore always treat it with respect and confidentiality. Under data protection regulations, you have the right to have your personal information removed at any time from The One Stop Garden Shop.

Who we are

The One Stop Garden Shop is a website that sells products to its customers whilst offering a delivery service. To enable us to process our sales and deliver the services we offer, we collect personal information about our customers and how they interact with us. What data we use from you is decided based on the consent you have given us. We always keep your personal information safe and secure and take a proactive approach to being compliant with government regulations about data protection.

What we collect

Most of the information that we collect from you is used to help us identify you, which in turn helps us deliver our products to you, contacting you, and dealing with any queries you may have. We may collect the following information:
  • Full Name
  • Contact information such as Telephone Number & Email Address
  • Delivery Address Details
  • Demographic information such as your postcode, preferences & interests
For the exhaustive list of cookies we collect please see our Cookie Policy. Purchase history information we collect includes:
  • Products you have bought
  • Date and time of purchases you make

When do we collect information about you

At any point where we ask for personal information online, we provide all the options available in a clear and comprehensive way. We collect information about you at any of the following points:
  • If you register for an online account
  • If you place an order for products or services
  • If you voluntarily complete a customer survey
  • If you provide us with feedback
  • If you use our website (via cookies)

What we do with the information we collect

The information we collect about you is used in numerous ways, all of which are either legally required to fulfil our services to you or because you have given us permission to do so. We collect information about you to process your order, manage your online account, and if you have given consent we will email you about other products and services we think that you may be interested in. We may also use your personal information and past purchases to identify products that might be relevant and interesting to you. Other reasons could be:
  • Internal record keeping
  • To Improve products & services
  • To periodically send promotional emails about new products, special offers, or to collect reviews

Who we share your information with

Like many other companies we may need to share your information with other services to help manage the certain services we provide, for example the courier companies, our review system, or promotional material providers (If consented). As such, The One Stop Garden Shop will share your information with these external companies for the benefit of you. The providers we work with only use your personal information for the purposes we stipulate and are strictly prohibited from using your data for any other reason. We never sell your information to any organisations. Our providers support us in sending emails to you, providing you with feedback requests, printing and distributing our promotional material. We also use the services of a third party to help us keep the information we hold on postal addresses accurate. The postal service requires this to reduce incorrectly addressed mail and keep wastage to a minimum.

How we communicate with our customers

Whether you are new to The One Stop Garden Shop or you have shopped with us before, we would like to keep you updated with the products and services we offer, if you have given consent for us to do so. However, if you have asked to receive this information in the past and you no longer wish to, you can opt out whenever you want to. At any given time you have the right to stop us from contacting you about products and services. If you no longer wish to be contacted for this reason, please contact us at [email protected] As part of our advertising activity we use 'remarketing'. This is a way for us to show you products we think you might like. We base these product suggestions on your past visits to our website. The images may be displayed to you through other websites you visit or while you browse the internet. Please note, cookies are used to display these products based on your prior visits to our website. It is possible to opt out of this type of display advertising depending on the device and browser you are using, all web sites will provide the option to switch off interest-based ads, opt out of Ads Personalisation and not permit the use of cookies.

Access to your information

You have the right to request a free copy of the information that we hold about you at any time. If you would like a copy of some or all your personal information, please email [email protected] or write to us at The One Stop Garden Shop, Pleasant View Garden Centre, Plough Wents Road, Chart Sutton, Maidstone, Kent, ME17 3SA. Before we process this request will we need proof of identification to ensure the data is matched correctly and is safe to be forwarded onto you.

Removal of your information from our systems

You have the right to request that your personal information be removed from our systems. The only instance in which certain information is necessary for us to still have in this case is to complete a legal obligation, such as fulfilment of an order. You can request for your details to be removed by contacting [email protected] We will need proof of identification before we process any requests.

Changes to our Privacy Policy

We review our Privacy Policy regularly and will makes changes if necessary, this will be updated immediately on our website. How to contact us Please contact us if you have any questions about our Privacy Policy or information that we hold about you. • Email us – [email protected] • Write to us – The One Stop Garden Shop, Pleasant View Garden Centre, Plough Wents Road, Chart Sutton, Maidstone, Kent, ME17 3SA • Phone us – 01622 842042 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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