CONTACT US

Unfortunately, we do not currently deliver outside of the United Kingdom however it is something that we do hope we will be able to do in the future. If you are unsure if we deliver to your area, please call or email us..

Tracking is available on all orders; You should have this information available through your order dispatch confirmation or account.

We currently accept Debit & Credit Cards, American Express & PayPal

If you wish to return an item to us, please do contact us first so we can process your return quickly and efficiently. Your item can be returned to us in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a full refund. This does not affect your statutory rights.

Please return the product to us in protective packaging and use a courier service that is both economical and reliable to yourself unless otherwise informed, include your information and the reason for returning (Including your delivery note will be ideal). We recommend that you obtain proof of posting. Postage will only be refunded if you receive a faulty, damaged or incorrect item.

We would always advise to contact us first regarding any returns you may have.

Please send your return(s) to:
The One Stop Garden Shop Returns
Pleasant View Garden Centre
Plough Wents Road
Chart Sutton
Maidstone
Kent
ME17 3SA

We try our best to ensure all orders placed Monday-Friday are dispatched within 2 working days however if you do wish to cancel your order please call us immediately on 01622 842042 and we’ll be happy to help.

Our delivery charge for small, lighter items is £2.99 using a Royal Mail 48HR Service and £4.99 for heavier, bulkier items using DPD Next Working Day (Limits & Exclusions Apply). More information can be found on our ‘Delivery Information’ page however a delivery charge will be automatically generated upon checking out. Free Delivery is available when your order exceeds £50.00.

We do operate a physical store, Pleasant View Garden Centre. We are open to the public all year round, including Bank Holidays and have a wide variety of products in stock, such as plants, sundries, composts, decorative chippings, gifts and much more. Don’t forget we also have Chart Sutton Antiques, Enfield of Maidstone Machinery, Birchalls The Riding Shop and The Burrow Café on site too.
Pleasant View Garden Centre
Plough Wents Road
Chart Sutton
Maidstone
Kent
ME17 3SA

We do not currently offer any discounts other than any promotional offers.

The prices shown on our website include VAT at the current rate, if you have any queries please contact us.

Definitely, we want to ensure that our customers can shop online without the need of worrying and so our website is updated, and security checked regularly.